FAQ

  • Where does the furniture come from? Our furniture comes from around the world – literally. We source our one-of-a-kind pieces from Canada, the United States, Mexico, Indonesia and China to name a few. But no matter where it comes from our priority is to source heirloom quality furniture and décor items that will make your house a home.
  • What kind of wood if your furniture made of? Every piece of furniture is different. Throughout the store you will find pieces hand-crafted of 100 year old barnwood from the north eastern United States, authentic wine barrels, and hand-distressed maple. There are so many one-of-a kind pieces you just have to come into the store and view all of the options for yourself!
  • Do you do custom? While you can’t customize everything you see in the store, we work with many vendors who are able to create a piece specific for your home. Choose the fabric for your new loveseat, or the size of table you need for that hard-to-fit corner of your kitchen. We would be pleased to help you create the perfect furniture piece for you.
  • If I order a piece of furniture – how long does it take to ship? When you order a custom piece of furniture, it will typically take 6-8 weeks to arrive at our showroom. At that point we will ensure it has arrived in perfect condition, and then call you to arrange for pick up or delivery to your home. We can arrange for shipping from our store to your home or cabin for a reasonable rate!
  • Do you have sales? We strive to give you the best price – all year long – so we don’t typically have “sales” like our competitors. However each year we discount a number of floor models to make more space in our showroom to find even more unique pieces. Click here to be included on our mailing list to be sure you don’t miss it!
  • How much to ship furniture to my home? We have shipped across Canada and shipping costs vary depending on your proximity to our store. We will work with you to find the most cost-effective and safest method to get your furniture to your home. We have local delivery company that can also deliver to your home within Southern Alberta.
  • What is your Return Policy? You can return décor and furniture items to the store within 14 days with receipt, unless otherwise noted. With respect to the furniture, we go to great lengths to ensure the piece you ordered is exactly what you wanted, however any furniture piece that was custom ordered is a final sale. If we have shipped to you, and you  have made your purchase via our website, you have 21 days to return it to the store. Any shipping and handling charges are non-refundable.